Recover Exchange Fast With Granular, Automated Backup
Your clients rely on Exchange Online for email, calendars and contacts. Retention won’t undo accidental deletion, ransomware, malicious rules or a bad sync. Datto helps MSPs back up Exchange with automated snapshots, precise restore options and clear reporting—so you resolve tickets quickly and give buyers confidence during the “why backup” conversation.
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How It Works
Step 1: Connect The Tenant
Securely connect Microsoft 365 and automatically map users’ Exchange mailboxes, shared mailboxes and resource mailboxes.
Step 2: Set Policies And Retention
Apply schedules and retention aligned to each client’s requirements, with templates you can standardize across tenants.
Step 3: Run On‑Demand Snapshots
Take an extra snapshot before a migration, large folder restructure or policy change to reduce risk and recovery time.
Step 4: Search And Restore
Find exactly the message, folder, calendar event or contact you need. Restore in place, restore to another mailbox, or export as PST/EML.
Step 5: Report And Review
Share protection status and restore history in client-friendly formats to strengthen QBRs and renewals.
Why Backup Matters
- Retention isn’t backup.
Availability doesn’t guarantee recoverability when mail is deleted, purged or corrupted. - People make mistakes.
Users empty Deleted Items or drag folders by accident. Backup turns panic tickets into quick, targeted restores. - Threats target SaaS, too.
Ransomware, account takeovers and malicious inbox rules can hide or mass-delete messages. Fast, point-in-time recovery limits downtime and support cost.
Protect More, Restore Faster, Sell With Confidence
Granular, Fast Restores
Automated Policies & Retention
Built To Resell
MSP Pain Points We Solve
- Accidental Deletion → Fast Item Restore
A user empties Deleted Items or deletes a nested folder. Techs search by subject, sender or date range and restore in minutes—without impacting the rest of the tenant. - Compromised Accounts/Malicious Rules → Clean Recovery.
Phishing leads to forwarding rules, auto-delete filters or mass moves. Remove the rules, then restore affected messages and folders from a clean point in time. - Departing Users → Cross-Mailbox Restore.
HR disables a license and key mail is gone. Recover the former user’s mailbox to a manager, shared mailbox or export for HR/legal. - Calendar Chaos → Targeted Event Restore.
A recurring series is edited or wiped. Restore just the event or series—keep the rest of the calendar intact. - Proof For QBRs → Reports Clients Understand
“Are we protected?” Show coverage by mailbox, snapshot cadence, restores performed and time-to-recover—plain language sponsors can share internally. - Tool Sprawl→ One Multi-Tenant Console
Standardize policies, monitor health and execute Exchange restores for every client in one place to protect margin.
FAQs
Datto is built for MSP workflows: multi-tenant management, policy automation and manage-by-exception alerts keep techs focused on resolution, not routine tasks. Search-first, item-level Exchange restores let you recover in place, to another mailbox or via PST/EML export, so “I deleted it” tickets close fast. Backups are stored independently in a dedicated cloud and encrypted in transit and at rest. You get exportable reports and restore receipts for QBRs, and 24/7/365 support.
We provide pitch language and proposal blurbs so backup becomes a default line in every agreement.
Automation reduces labor and predictable, item-level recovery shortens tickets. Clear reporting strengthens renewals, improving lifetime value.
Connect, set policies, done—typically same day. Quick time-to-value means you can attach to existing tenants rapidly.
Microsoft keeps services running; you are responsible for recovery. Native retention, litigation hold and recycle bins have limits with real-world losses like account compromise, malicious rules or user error. Independent, point-in-time copies get you back to normal quickly.
Longer downtime, higher ticket volume and renewal risk. A single sync issue can multiply across devices; without proof of protection, QBRs get uncomfortable.
It complements it. Retention is not designed for fast, precise recovery; backup is. Together they reduce risk and speed resolution.
We Don’t Just Back Up—We Help You Sell It
Use client-ready Exchange pitch scripts, objection-handling prompts and proposal language to move deals forward. Show buyers exactly how mailbox, folder and message recovery works and what they can expect in an incident.
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What You Can Restore
- Exchange Online: emails, folders, calendar items, contacts and tasks—restored in place, to another mailbox or exported as PST/EML.
- OneDrive: files, folders and versions.
- SharePoint Online: files, lists and sites.
- Microsoft Teams: Teams‑associated content and files.
Powerful Features That Speed Recovery
Item-Level Restore For Exchange
Find and recover specific messages, folders, calendar items, contacts and tasks without taking a tenant offline or overwriting good data.
Search‑First Recovery Workflow
Query by subject, sender, recipient or date range. Preview items and restore in place, to another mailbox or export as PST/EML. Consistent steps reduce technician time per ticket.
Flexible Retention Options
Align protection with client requirements using policy‑based schedules and retention that keep storage and expectations predictable.
Client‑Ready Reporting & Enablement
Share protection status, snapshot history and restore activity. Use included scripts and proposal blurbs to make backup a default in every agreement.